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Faq

General Questions

Learn more about our services.

How does Today's Optician work?

Today’s Optician is a lens replacement service that allows you to use your own frames and purchase new prescription or non-prescription lenses all online from the comfort of your home.

How long does it take to get my glasses?

Once we receive your frames, it usually takes between 7-10 business days to process your order, and ship it back to you. Please select UPS 2nd day shipping for an additional charge for faster service.

Can I find Today's Optician stores?

Today’s Optician services are exclusively online only through our website at this time.

Do you sell contact lenses?

No, unfortunately Today’s Optician only offers lens replacement for eyeglasses at this time.

How much do prescription lenses cost?

Our lenses start at only $75/pair including UV protection, scratch resistance, and Anti-reflective coating.

What are my payment options?

We accept all major credit cards including PayPal.

Can I use insurance to pay for my new lenses?

Today’s Optician does not accept insurance as payment for lenses at this time.  However, you can download and complete a claim form for reimbursement below.

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What happens if I need to make changes to my order?

If you need to make changes to your order for any reason, please email us at info@todaysoptician.com.  Please note we can only accept changes to an order up until your frame has arrived at the lab.  Please refer to shipping & returns for more info.

Do you charge for shipping?

Today’s Optician does not charge for shipping within the US. We will email you a label to ship your frames to us after your order is complete. Please select UPS 2nd day shipping for an additional charge for faster service.

Will you ship me a box for my frame?

Yes, we are able to ship you a box with a free label in it.  Please notify us at info@todaysoptician.com if you wish to use this shipping method.  However, it will take longer (3-5 business days) for you to receive your order using this shipping method.  Our recommended method is to email you a label after your order is placed to ensure you receive your glasses in 7-10 business days.

Do you ship outside the US?

Unfortunately we only ship within the US at this time.

Lens Questions

Learn more about our lenses.

What type of lenses do I need?

These are the types of lenses we offer for your visual needs.

Single Vision

These lenses correct for one field of vision, including distance, intermediate, or near.

Bifocal

We offer traditional bifocals in 28mm to correct for distance and near, with a visible lined segment.

Computer

A workspace lens designed for prolonged intermediate and near vision requirements. Choose our blue light filtering technology for added protection when using digital devices.

Standard Progressive

Our tried and true progressive design without the lines, giving the wearer clear vision at all distances.

HD Progressive

Digital surfacing technology HD enhanced, with wider visual zones for added comfort.

What materials do you use?

Plastic CR39-1.49 Index

Best suited for rx ranges between +2.00 to -2.00. Good for full rim plastic or metal frames.
Not suitable for wearers under 18.

Polycarbonate-1.50 Index

Best suited for rx ranges between +4.00 to -4.00. Impact and shatter resistant. Suitable for all types of frames. Ideal for wearers under 18.

Trivex-1.53 Index

Best suited for rx ranges between +3.00 to -3.00. Superior clarity and impact resistance.
Suitable for all types of frames.

High Index 1.67 and 1.74

Up to 30%-40% thinner than plastic lenses. Best suited for rx ranges between +6.00 to -6.00 and above.
Suitable for all types of frames.

Note: We do not carry glass.

What brand of lenses will be used for my frame?

We only carry brand named premium quality lenses. Our lenses are tailor made to your exact specifications. We don’t cut corners!

We use the highest quality lenses from various manufacturers such as, Essilor, Vision Ease, Sola, and Zeiss.

What do you do with my old lenses?

In every circumstance, we will return your old lenses to you with your order.

Do you carry photochromic lenses?

Yes, we carry Essilor Transitions™ Light Intelligent Lenses for UV and Blue Light protections.

Brands we carry:

Transitions™ Gen8, Style Colors, Transitions™ Vantage, Transitions™ XTRActive, Style Mirrors, Transitions™ XTRActive Polarized.

How do I enter my prescription?

Before your order is placed, we allow you to upload a copy of your prescription or enter it online.

You can also email it, or include a copy with your frame later.

How can I get my PD?

Most doctors will provide you that information at the time of your exam.  Most retailers can print out a receipt of a previous purchase with that information on it.  Also, we can duplicate the measurement from your existing lenses.  After your order is complete, we will email you information that is needed to complete your order. Visit Measurements/PD for more information.

How do you measure for progressive lenses?

Progressive lenses require a vertical measurement from the bottom edge of the frame to the center of your pupil. This measurement can be read and duplicated off your old lenses.  After your order is complete, we will email you information that is needed to complete your order.  Visit Measurements/PD for further instructions.

Do you offer Varilux® progressives?

We currently do not have an option for ordering Essilor brand Varilux® progressives on our site.  Our HD digital progressives are very comparable in design to many Varilux® progressives on the market today.  Also, our HD digital progressives include anti-reflection, UV protection, and scratch resistant coating.

Can you use the prescription in my existing lenses?

Yes, we can duplicate the prescription in your current glasses, or another pair that can be sent in.  Please let us know info@todaysoptician.com that you want to use the prescription in your lenses.

What if the lenses were made incorrectly?

If for any reason you cannot see out of your new lenses based on the prescription provided to Today’s Optician, we will remake your lenses at no cost(free shipping label included). You have 30 days from the date you receive your order to let us know if anything is wrong. Contact us
Please note…with new doctors prescriptions, there is a 2 week adaptation wearing period recommended by most doctors. In many cases, with minimal prescription changes, vision improves over the 2 week adaptation period.

Can you make lenses with prism?

Yes, we can process lenses with prism up to 4 D at no additional charge. If your lenses require prism above 4 D, we will notify you. Please email us at info@todaysoptician.com if you have any further questions.

Frame Questions

Questions related to your frames.

Can I re-lens any frame?

We replace lenses for many brand named frames: Chanel, Prada, Versace, Gucci, Brooks Brothers, Warby Parker, Persol, Vogue, RayBan And many other designer and non-designer brands too.

At Today’s Optician, we have experience and expertise handling many types of frames.  Most frames on the market today can be replaced with new lenses, however some are not designed to have lenses removed, or are too delicate.

Please visit Frame Specs for more details.

What happens if my frame doesn't qualify for re-lensing?

If your frame arrives at our lab and is found to be non-qualifying, we will notify you and mail it back to you and refund your purchase in full minus $20 shipping fee.
If you are unsure about whether your frame qualifies for lens replacement, please contact us.

Can I send in frames separately for multiple orders?

Today’s Optician standard process includes sending in all frames for each order at once.  If you do order lenses for multiple frames, and you’d like to send them in separately for any reason, you can. The customer is responsible for covering the cost of shipping the additional frames into our lab, as well as the cost of us shipping the additional frames back to the customer. For more information, please contact info@todaysoptician.com.

Can you replace lenses for Oakley®, Maui Jim®, Costa® and Ray Ban® frames?

Unfortunately we are unable to use sunglass frames that require authentic lenses. These particular frames require manufacturers that have their own proprietary lens finishing equipment to process and logo stamp. Over 95% of Oakley® frames cannot be replaced with standard lenses. In some cases, we can replace lenses in certain sunglass Ray Ban® frames that don’t have a high curve “wrap”.

Just email us at info@todaysoptician for any questions or concerns. Visit frame specs for more info.

What happens if my frame is broken during processing?

We take every precaution to ensure your frames arrive safely and are inspected by a Licensed Optician before proceeding.  If your frame is broken during processing, we will replace your frame free of charge, or offer you an in-store credit.

Do you sell frames?

Unfortunately we do not sell frames at this time.  Our service is exclusive to lens replacement in customer frames only.

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Get Reimbursed By Your Vision Insurance

Today's Optician does not currently accept insurance as a payment. However, we can help make it easy to get reimbursed for your Today's Optician purchase by your insurance company. It's simple! Just choose your provider below, and review the instructions to submit, and get reimbursed.

*Today's Optician is not able to confirm or approve any type of reimbursement by your vision insurance company. Please confirm coverage directly with your insurance company.

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NVA
How to claim your benefits

Today's Optician is an out-of-network provider for NVA. You can apply for reimbursement on prescription eyeglasses and sunglasses after completing your purchase.

1. Fill out claim form:

Download your provider’s
reimbursement form and fill it out.

2. Attach itemized receipt:

You can get it from us by sending an email to

3. Submit form:

Send the form with the itemized receipt to the insurance provider. You'll typically get reimbursed within 2-3 weeks.

Worry free

guarantee

30 day

returns

 

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Satisfaction Guarantee

If for any reason you are not completely satisfied within 30 days, we will refund your order. No questions asked.

1 Year Warranty

We will stand behind every product we sell, and if for any reason it is determined that the lenses are defective (does not cover scratches, or normal wear and tear), for example AR coating crazing, peeling, cracking or delamination, we will replace your lenses for no charge.

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Frame Security

When you ship your frames to us, we will take every precaution to ensure that it will not be damaged in any way.
If for any reason the frame is damaged during production, we will replace your frame free of charge, or offer you an in-store credit.