Shipping & returns
From the time that we receive your frames at our lab, lens manufacturing is about 7-10 business days on average. Our lenses go through a quality inspection process to make sure your lenses pass ANSI standards. If there are any flaws or defects in the lenses, we may have to reorder them, which will delay the manufacturing process and final shipment timing.
Once your lenses pass our quality standards, you will receive a shipment confirmation with a tracking number.
Our free standard shipping is approximately 3-5 business days with UPS Ground. Expedited shipping is 2 business days with UPS 2nd Day.
Returns & Exchanges
All returns and exchanges should be shipped to:
Today’s Optician, LLC
12161 Mercado Dr #203
Venice, Fl 34293
Please do not ship anything back before contacting customer service at 941-416-4914.
The customer will be responsible for paying return shipping costs; shipping costs are non-refundable. If we find Today’s Optician to be at fault for the return or exchange, we will provide a return shipping label at no cost to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We do not guarantee that we will receive your returned item.
We will stand behind every product we sell, and if for any reason it is determined that the lenses are defective (does not cover scratches, or normal wear and tear), for example AR coating crazing, peeling, cracking or delamination, we will replace your lenses for no charge.
If you believe your lenses were made incorrectly, then see our Remake Policy.
Please include your name, order number and subject line “Change Order.” We are able to change any order up until your frames arrive at our lab. We can also cancel an order before your frames arrive at our lab. We cannot cancel/change an order once your frames reach our lab. If you want to cancel your order before it arrives at our lab, we will refund your purchase minus $20 for standard shipping, and $30 for expedited shipping.